faq

Frequently Asked Questions (FAQ)

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Standard delivery usually takes 3–7 business days depending on your location. You will receive a more accurate delivery estimate during checkout based on your shipping address.

Once you place an order, you will receive an email confirmation with your order details. Our team then begins processing your items for shipment. Once the package leaves our warehouse, we will send you a second email containing your tracking information.

 Yes. A digital invoice is automatically generated and sent to your registered email address immediately after purchase. You can also download your invoices at any time by logging into your “My Account” dashboard.

Please note that we currently operate under a No Refund Policy. All sales are final. We encourage you to review your order carefully before completing your purchase. For any issues regarding damaged items, please contact our support team immediately.

Delivery charges vary based on the weight of your order and the destination. We offer Free Shipping on orders over 340. For orders below this amount, the specific shipping fee will be calculated and displayed at checkout.

Package tracking allows you to monitor your order’s journey in real-time. Once shipped, you will receive a Tracking ID which you can enter on our “Order Tracking” page to see exactly where your package is and its estimated arrival time.

 Orders can only be changed or canceled within 1 hour of placement, as we aim to process and ship orders as quickly as possible. Please contact our customer service via WhatsApp or email immediately if you need to make a modification.

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Our Showroom

551 Water Color Green Ball St,
New York, NY 2041, USA

+09000 000 34 35

+09000 000 34 36

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